At Hub & Spoke Solutions, my co-founder and I have seen the outsourcing world from all angles – and frankly, we’re tired of the old narrative. We’ve witnessed firsthand the pitfalls of traditional outsourcing models, both domestically and abroad, and we’re here to offer a refreshing, and genuinely effective, alternative.
The Problem with the Old Playbook
Living in the US, I’ve seen the “smile and sign” approach of legacy outsourcing companies. They promise the world, trot out their A-team for the pitch, and once the ink dries, you’re left with a revolving door of part-time, moonlighting employees representing your brand. It’s a “chop shop” mentality that leads to high turnover, burnt-out individuals, and ultimately, a diluted brand experience.
In the US, outsourcing has long been a taboo topic, often politicized as “taking American jobs.” While almost every SaaS company utilizes some form of outsourced support, it’s rarely openly discussed. We believe it’s time to change that conversation.
The “Growth Mode” Trap: Why More Isn’t Always Better
For many SaaS companies in “growth mode,” the instinct is to over-hire, believing that simply adding headcount will replicate the initial success of their top performers. The reality is, most startups don’t instantly become unicorns. This often leads to a cycle of short-term employment, with newly hired individuals seeing their roles eliminated within months. Is this truly promoting a strong job market? We don’t think so. It leaves laid-off employees scrambling back into the job market, and your historically strong performers back to wearing all the hats.
This constant churn is not only inefficient but also demoralizing for everyone involved. It pulls your star players away from their core competencies and stunts the company’s ability to truly double down on what makes them successful.
Hub & Spoke’s Different Spin: Talent-as-a-Service Done Right
At Hub & Spoke Solutions, we have a fundamentally different philosophy. We champion offshore “talent-as-a-service” as a strategic advantage that can financially empower SMB SaaS companies to double down on their best and brightest. Imagine a world where your top performers aren’t burdened with endless “additional hats,” but instead are surrounded by fiscally responsible, dedicated support.
Our approach isn’t about replacing your loyal domestic hires. In fact, that’s explicitly NOT our goal. Our mantra is clear: “Replacing US employees is not an option. If that’s your goal, we suggest you look elsewhere for offshore placement.”
Empowering Your A-Team, Not Replacing Them
Our #1 priority is to strategically surround your loyal domestic hires with the resources they need to thrive. By placing exceptional talent at a fraction of the cost, we empower your top employees to:
- Do what they do best: Free them from the administrative burdens and repetitive tasks that pull them away from high-impact work.
- Double down on efficiency and career trajectory: Allow your star players to focus on innovation, strategic initiatives, and professional growth, leading to greater overall company efficiency.
Think about it: it’s far more challenging (and costly) to replace a high performer who is loyal to your brand. Yet, this happens all too often when they become burnt out and overwhelmed.
Hub & Spoke Solutions offers a path to sustainable growth. We enable you to expand your capabilities and grow at a pace that doesn’t compromise the jobs of the people who got you there in the first place. It’s about smart growth, strategic support, and building a stronger, more resilient team for the long haul.
Ready to explore how “talent-as-a-service” can transform your SaaS company’s growth strategy? Contact Hub & Spoke Solutions today.