Customer Success
Turn customers into loyal champions — and drive revenue while you’re at it.
Our Customer Success Managers (CSMs) are trained to build long-term relationships that reduce churn, increase upsells, and keep accounts healthy. We embed them into your team as trusted advisors who understand your product and your customers inside and out.
Customer Success Can’t Just Be Support Anymore
Customer Success has evolved from a support function that looks like an arm of support, to a vital revenue driver. However, building an effective CS department requires clear goals — not just following trends — or you risk wasting capital.
Why Hiring for CS Is Getting Harder
Effective Customer Success Managers (CSMs) are proactive, empathetic, and guide customers through structured journeys. While their impact — like increased retention and growth — is long-term, top-tier CSMs are increasingly expensive. This creates a costly hiring-and-firing cycle that hinders sustainable growth.
A Better Way to Build Your CS Team
Hub & Spoke offers a solution. We specialize in sourcing and placing high-quality CSMs at a fraction of the traditional cost. This approach protects your financial runway and gives you the time and resources to realize the long-term benefits of a thriving customer base and organic growth.
Why It Works
Customer Success is no longer a luxury — it’s your growth engine. With our experienced CSMs, you unlock revenue opportunities and build advocacy at scale.