Industries We Support

Our flexible workforce solutions help businesses scale efficiently, reduce costs, and maintain exceptional service without the complexities of traditional hiring. No matter your industry, we connect you with skilled professionals who understand your workflows, tools, and customers—so you can focus on growth while we handle the rest.

SAAS

Power growth with agile talent that scales as fast as your product.

SaaS companies live and breathe scale. But with every new user and feature rollout comes a growing demand for exceptional support, onboarding, and customer success. That’s where we come in. Hub & Spoke helps SaaS companies accelerate user adoption, reduce churn, and boost customer satisfaction by providing flexible teams trained in the tools and workflows that power your product.

Our remote talent integrates seamlessly into your operations, handling everything from Tier 1 support and in-app chat to back-end QA and product walkthroughs. Whether you’re a startup launching your MVP or a mid-market platform expanding globally, we help you stay focused on building while we handle the people side of scale.

Services include:

Customer Support (Live Chat, Email, In-App)
Customer Success
Technical Support
QA Testing & Bug Reporting
Onboarding & Implementation Assistance
Knowledge Base & Documentation Support

Healthcare

Compassion meets compliance in every interaction.

In healthcare, empathy matters as much as accuracy—and both are at the heart of the teams we build. Hub & Spoke Solutions supports healthcare providers, telehealth platforms, and medical billing firms with experienced, detail-oriented professionals who understand the importance of patient privacy, precision, and a warm, human touch.

Our teams are trained to navigate sensitive data, high-stakes environments, and industry-standard systems with care and confidence. Whether you need back-office support or patient-facing communication, we help you deliver care that’s efficient, compliant, and deeply human.

Services include:

Medical Billing & Claims Processing
Patient Onboarding & Scheduling
Healthcare Customer Service
Data Entry & EMR Support
HIPAA-Aligned Admin Assistance
Insurance Verifications & Follow-ups

Financial Services

Smart support for systems that demand precision.

Trust is the foundation of every financial interaction—and our teams are built to uphold that standard. Hub & Spoke Solutions helps fintech platforms, lending providers, and financial service firms streamline operations and elevate service without sacrificing compliance or control.

We recruit and manage highly skilled talent equipped to handle sensitive data, support complex tools, and navigate customer queries with professionalism. From fraud prevention to customer account management, our solutions add capacity without adding complexity.

Services include:

Customer Support (Phone, Chat, Email)
KYC & Compliance Assistance
Loan & Claims Processing
Transaction Monitoring
Financial Data Entry & Cleanup
Back-Office Admin Support

E-Commerce & Retail

Scale faster, sell smarter, support better.

E-commerce never sleeps—and neither do your customers. Hub & Spoke Solutions builds customer support and back-office teams that keep your storefront running smoothly, even during peak seasons and promotions.

Whether you’re dealing with post-purchase issues, product inquiries, or real-time order tracking, our agents act as a seamless extension of your brand voice. We prioritize fast resolution, friendly interactions, and flexible staffing—so your customers keep coming back.

Services include:

Multichannel Customer Support
Order Management & Fulfillment Queries
Return & Refund Processing
Live Chat & Social Media Response
Product Descriptions & Catalog Updates
Loyalty Program Support

Travel & Hospitality

Deliver five-star service—before, during, and after the journey.

In the travel industry, every moment counts. Your guests expect seamless service, real-time updates, and human support that goes above and beyond. Hub & Spoke builds global teams trained to respond quickly, solve problems empathetically, and represent your brand across all touchpoints.

We support travel tech platforms, tour operators, and hospitality brands with round-the-clock service that feels local—no matter where your guests are calling from.

Services include:

Reservations & Booking Assistance
Trip Planning & Itinerary Support
Customer Service (Pre- & Post-Travel)
Loyalty Program & Account Help
Cancellation & Rescheduling Support
OTA & Channel Partner Communication

Logistics & Supply Chain

Keep goods—and good service—moving.

The logistics industry runs on coordination, timing, and precision. Hub & Spoke Solutions helps you stay ahead of disruptions with back-office and customer support teams that specialize in order tracking, dispatch support, and real-time communication.

Our remote teams help you maintain transparency across the entire supply chain, keep partners informed, and resolve delivery issues before they escalate. Whether you’re managing local deliveries or global freight, we help you move faster, smoother, and smarter.

Services include:

Dispatch & Tracking Support
Carrier Communication
Order & Inventory Management
Customer Support (Phone, Email, Live Chat)
Data Entry & Documentation
Issue Resolution & Escalation

Frequently Asked Questions

We know choosing the right talent solution is a big decision. Here are the key details about our teams, vetting process, and pricing to help you get started.

Still have questions?